FAQ

THE KINWELL FURNITURE STRESS-FREE, PRICE GUARANTEE

We know you want to shop around (we don't mind) and sketch out that room over and over again before deciding on what to purchase. We've already taken the stress out of buying furniture online with our Free Shipping and 365-day returns. Now we are going a step further...

PRICE INCREASE: If the price of a product increases, we will honor the previous lower price for 30 days (excludes sales).

PRICE DECREASE: We want you to shop safe in the knowledge that you are getting our best pricing! Therefore, if an item goes on sale or if the price decreases within 10 days of your purchase, please reach out to us and we will refund the difference (excludes holiday season).

Please Note: Our price guarantee does not apply to items that are currently out of stock and not available to purchase, shipping or upgraded delivery fees, extended warranties, or other digital products and services.

Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.

However, we are considering converting our three warehouses into showrooms and letting customers pick up furniture directly from there. If this idea interests you, please let us know and we will implement it as soon as possible.

Most of our furniture comes fully assembled, meaning it is open-to-use. Only mirrors and a few chairs require some minor assembly.

Unfortunately, we do not price match with other retail websites. Various online retailers purchase Kinwell Furniture brand items and sell them directly, much in the same way they’d purchase a particular brand of shoe factory-direct and resell them to customers. This allows retailers to apply their own pricing rules to our products, such as applying different shipping methods, whereas we never charge for shipping.

Our product photography was taken in-house with professional lighting to ensure that the colors are accurate. However, do be advised that your screen settings (such as brightness, contrast, and resolution) may affect how you see the colors and textures on your device.

Currently only Ashlie Chair samples can be mailed free of charge. If you have other needs, please contact us at help@kinwellfurniture.com.

Our products are manufactured in China. To achieve our brand purpose - to use quality materials and thoughtful design to help people live well & rest well, we are sourcing fabrics and leathers comparable to those used by leading brands for our product lines. This strategy has garnered customer approval, with tens of thousands of customers buying our products and expressing their satisfaction.

Yes, perfectly safe. All credit card information is handled with the same 256-bit encryption and physical security that banks use.

We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, and Discover).

An order confirmation email is sent to you when you place your order. If you have not received it within a few hours of placing your order please contact us to let us know. Another email will be sent when your order has shipped to notify you with tracking information.

If you’re interested in adding another item after your initial order has been placed, you can just place a new order with the items you’re looking for!

Yes, you need to contact us within 1 day of placing the order to change the order. We can change the item for you as long as the product has not been shipped.

When you place an order, you will receive an order confirmation email. When your order is shipped, you will receive a shipping email with a tracking number. If you do not receive such an email, it may have been sent to your spam. Please check your spam to find them.

Most orders will ship out from our fulfillment centers within 1-2 business days, unless otherwise noted on the product page.

Yes, an email with a tracking link will be sent once we’ve packed and shipped your order. Please note that all delivery dates are estimated and actual delivery times may vary or be subject to change.

At present, we only ship to physical addresses within the contiguous United States. If you need to ship elsewhere, please contact our customer service team for assistance.

We do not currently ship to PO Boxes or the like, and require a street address in order to ship.

As long as your order hasn’t shipped, we can make any changes to the order that you need! If your order has already shipped, it will be necessary to contact UPS about changing the address.

Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Please contact us for details.

UP TO 365-DAY HASSLE-FREE RETURN
Your happiness means everything to us! That's why we give you a 365-day return window from the date of delivery, to ensure your purchase is just right for your space.

At Kinwell, we take great pride in the quality of our merchandise. You can initiate a return for eligible items within 14 days, 30 days or 365 days of receiving an order.

Return Costs
14 Days: 10% restocking fee
14 - 30 Days: 15% restocking fee
30 - 365 Days: 20% environmental fee

Returns
To initiate a return or for any questions please contact our helpful customer care team.
help@kinwellfurniture.com

Packaging
Within the 14-day/30-day return period, original packaging is required for returns. Returns made without the original packaging may be subject to additional costs, which are to be subtracted from your refund. Upon receiving your return, we will inspect the item. If it's in like-new condition, we will issue a refund minus any repackaging, extended area surcharges, upgraded shipping services, and return shipping fees.

If anything shows up damaged or in less-than-perfect shape, please let us know! Take some pictures of the problem areas and send them along to us at help@kinwellfurniture.com. We’ll be glad to help you from there with any replacements or repairs you may need!

Yes. Join our Kinwell Trade Program and earn cash back on furniture, mirrors, and accessories.

Yes. Please apply for your program on the Collaboration page and we will provide you with special discounts and offers.