Return & Refund


Easy Return Service

We want you to find the perfect furniture and accessories for your lifestyle - but we understand that they might not work out for you after you try them.

Hence, you can return any unwanted item - For Free.

Kinwell Furniture accepts customers to return goods without reason within 14 days from the date of delivery of the goods. The following rules apply:

  • Free returns are accepted within 14 days.
  • Returned merchandise should be in the same condition as when you received it, undamaged, saleable, must with original tags and packaging.
  • Items marked "final sale," altered items, or special orders may not be returned.

Easy Return Process

Our return labels use ground shipping. Return shipping for domestic orders is always free using the prepaid return label in your order.

  1. To return an item, please contact Kinwell Furniture support team. You'll receive an email confirmation and pre-paid return label once your return has been processed by our team.
  2. Print your free pre-paid return shipping label and attach it to your package. Please drop off the return package at any authorized facility for the designated carrier on your shipping label. 
  3. Please allow up to 5 days after we receive and check your return package, including time for processing and time for your bank to post your refund.


Return Time Limit

All items can be returned for a refund within 30 days of receipt. Returns that last more than 14 days will not be eligible for the free return and will be proceeded according to the 30-day return policy.

  • 30-day Return Process

To start a return, you can contact us at If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Once your package reaches the warehouse, please allow 1 to 3 business days (depending on peak times) for your return to be processed. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

The cost of return shipping will be covered by Kinwell Furniture in the event that the product you purchased is damaged, incomplete, or defective. However, return postage will be the responsibility of the customer in cases of buyer's remorse returns, such as an item didn't fit, didn't like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

  • Exceptions / non-returnable items
  • Gift cards cannot be returned or exchanged
  • Shipping and delivery charges are non-refundable
  • Returned items must be disassembled and be returned in original product packaging
  • Returned items must have no visible signs of wear or use


Damages and issues

Please inspect your order upon reception and contact us immediately with photos if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Under the evaluation of our support team, we will give the best solution for your order. Some defective products are not required to send back to us, in this case, please help dispose of them after providing us all the required evidence for your claims.



If you wish to change to other items, you can do so at no additional cost within 30 days of the delivery date. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. As soon as we receive your return we will ship the new item to the address from your original order.

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange other items one time only, but you can always return them by following the instructions in our Return Policy.



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The time needed to process your refund may vary based on the payment method used:

  • Credit Card

Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

  • PayPal

You will see the refund in your PayPal account within 3 business days after you get the Return Confirmation Email.